Verbal and Physical Management Of Aggressive and Violent Behaviour in the Workplace: Level #1
This three hour seminar will provide employees with personal safety skills needed to recognize, reduce, manage and protect themselves from aggressive behaviour. Topics covered include:
- Proxemics (space) as it relates to personal safety
- Personal zones and how they can be manipulated to de-escalate aggressive behaviour
- Why the “Reactionary Gap” is so important to employee safety
- How to approach or disengage from an aggressive person in the safest manner possible
- Why “cornering” techniques should be avoided in the field
- The use of “Contact and Cover” when working in a team to enhance personal safety
- Common “Tactical Communication” skills that an employee should use when attempting to de-escalate aggressive behaviour
- The use of voice control and how volume, tone, pitch, and rate of speech can work to your favor or to your detriment
- The power of Neuro-Linguistic Psychology (NLP)
- A five step process known as “Verbal Judo” that can be used to access and deal with aggressive behaviour
- Pre-assaultive signs that will provide employees with a gauge to assess if a person is about to assault them
- How to change from a threatened to a challenged/confident mindset when dealing with a problematic client.
Seminar Length: 3 hours
Seminar Cost: Group Rate $300.00 + GST
Class Size: Unlimited