Managing Aggressive Clients 2

Managing Aggressive Clients Level 2

This 8 hour workshop combines our three hour Managing Aggressive Clients seminar, with simple hands-on physical skills needed, when non-verbal and verbal skills fail, and an employee now  finds themself under direct physical attack. The techniques taught in this program are designed to be a last resort option when escape is not immediately possible. Topics covered include:


  • Self-protection stance
  • Break contact techniques when grabbed and being held by a client
  • Blocking techniques
  • Distraction techniques
  • Team control, restraint and rescue


Personal Protection Systems Inc (PPS) is British Columbia’s leader when it comes to providing safety awareness, violence prevention and educational training specific to verbal and physical management of aggressive and confrontational/violent behaviour in the workplace. PPS has  provided workplace violence prevention training to Federal, Provincial and Municipal government, as well as private industry, since 1993.


No matter what the job, our program will help your organization to minimize risk, and provide employees with realistic skills to safely manage non-verbal, verbal, and even physical aggression. A safe workplace environment promotes employee wellness, reduces fear and anxiety and helps to build employee confidence, which in turn has a positive impact on improving client services.


Whether you are looking for violence prevention training to meet the requirements of the Provincial Occupational Health and Safety Regulations, or training to reduce the anxiety and stress of employees due to foreseeable violence issues, our program “Managing Aggressive Clients" can meet and exceed your needs.               



Seminar Length: 

8 hours


Seminar Cost:

Please contact us driectly for a quote


Class Size: 

Maximum 12 participants


Prices listed reflect programs delivered in the Greater Victoria area.  For those who are interested in our programs outside of Greater Victoria, please contact us directly for a quote


                     © Personal Protection Systems Inc 2014